FAQs

To place an order, click the "add to cart" link next to a product and then click on the "go to checkout" link to begin the order process. The site will guide you through the necessary steps. If you need assistance with your order please contact our online call center at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays).

With every merchandise order over $100 at valentino-beauty.us, you have the opportunity to receive up to 2 free samples of your choice. You can view the selection of available samples during checkout. After you have selected up to 2 samples, your samples will be automatically added to your shopping bag. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Substitutions will be made for out of stock samples. Only one of each sample can be added per order. These products and gifts are not redeemable for cash. If you do not wish to receive any sample, you may proceed without choosing samples and go directly to checkout.

A contact phone number is required by most shipping carriers in the event of issues relating to your order. We will only use this information to respond to your requests and/or contact you, if necessary, about your order.

When placing an order you may enter a separate delivery address. The order will be delivered to the address indicated. The "My Account" area also offers an address book feature, allowing you to save different delivery addresses.

valentino-beauty.us delivers to all addresses and PO boxes within the contiguous 48 states (including MPOs and APOs). Limited overnight delivery options are available to some addresses in Alaska and Hawaii. Delivery to international addresses is currently not available.

When you place an order at valentino-beauty.us, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Your bank details are SSL encrypted and will never be kept or stored on the website without your consent.

If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information so that we can prepare your order. Alternatively, you may also contact us via email at [email protected].

Your credit card will be charged only when your order is shipped. You may see a temporary authorization on your account; this is replaced by the actual charge upon shipment.

We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders. If you are having difficulties checking out, we recommend contacting our Consumer Care team at 1-877-813-0432 or trying a different card.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

For any technical difficulties you are experiencing with our website, please contact our online call center at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays).

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information so that we can prepare your order. Alternatively, you may also contact us via email at [email protected].

Once you click the "Submit order” button your order is submitted for processing. We try and fulfill orders within 1-2 business days.

Your order number is in the confirmation email, in the My Account area in the section Order History and in the printed documents accompanying your shipment.

Once you have confirmed your order on our site, you will receive two emails. The first confirms your order has been received; this is also your receipt. The second email is sent as soon as your order has been picked up by the shipping carrier. It contains detailed shipping information and the tracking number for your order. You can check the status of your delivery by clicking on the “Tracking code” link. If you are registered you can also track the status of your order from your own personal area in "My Orders" section. You can also click here to access our Virtual Order Assistant Bot

Once you submit your order on valentino-beauty.us, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by visiting Returns & Exchanges at valentino-beauty.us. If you have any questions or concerns, please contact us with your name and order number, and a Customer Care representative will respond to you as soon as possible.

Delivery times often vary. If you have any problems or do not receive your order by the date specified, please call us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information so that we can check your order status. Alternatively, you may also contact us via email at [email protected].

We are happy to rectify any errors. Please contact us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information so that we can check your order and we will be happy to assist you. Alternatively, you may also contact us via email anytime at [email protected].

Valentino Beauty welcomes returns within 30 days of the original ship date. Please find instructions in Product Returns.

We welcome the return of products purchased on valentino-beauty.us within 30 days of the original ship date.

To make a return, please find instructions in Product Returns.

If an item arrives damaged or does not work properly, please contact us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information and we will be happy to assist you. Alternatively, you may also contact us via email at [email protected].

A refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received and processed. Please refer to our Return policy for additional information.

Returns take 1 to 2 weeks to process in full. Please be patient. If you have pressing concerns or are past the expected time period please contact us at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays) to verify your information and we will be happy to assist you. Alternatively, you may also contact us via email anytime at [email protected].

We wish to ensure your complete satisfaction every time you shop at valentino-beauty.us. We will gladly accept the return of any item purchased on valentino-beauty.us within 60 days of purchase. If you receive a damaged, defective or incorrect item, please contact us immediately for assistance at 1-877-813-0432 from 10:00am to 5:30pm ET Monday - Friday (except Holidays).

• Item(s) must be returned to us in original packaging, with all accessories, within 60 days of the shipping date.
• Returned packages must be returned prepaid. Please note we are unable to accept C.O.D. deliveries.
• Refunds are made to the original form of payment, with the exception of e Gift Cards, in which case a new electronic Gift Card will be emailed to the original recipient.
• E Gift Cards cannot be refunded or returned for credit.
• If the returned item is part of a Set, all products in the Set must be returned.
• Please be careful and check the message of your engraved bottle (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

 

• VAL Returns
• Valentino Beauty
• 1620 Stateline Rd E
• Southaven, MS 38671

If the return form is not available, please include your name, email address, order number and item number along with the reason for return.

If you have any questions regarding a return order, please do not hesitate to call us at 1-877-813-0432 or email us at [email protected], and we will be happy to assist you.

• 1.On the return form, please print the product item number, description, quantity and reason for each product returned.
• 2. Carefully pack your return in the original package with the completed Return Form to prevent damage during transit and ensure the quickest processing.
• 3. Affix the pre-paid UPS Ground return label and send the box back to us via UPS.
• 4. If a return label is not available, please address your package to:
  • VAL Returns
  • Valentino Beauty
  • 1620 Stateline Rd E
  • Southaven, MS 38671

You will find the newest Valentino Beauty products at valentino-beauty.us: fragrances, beauty products, limited editions, gifts & sets, e-Gift cards, special offers and more. We do our utmost to ensure all our products are available, but items do occasionally go out of stock temporarily. You can also find Valentino Beauty products at department stores. Click here to visit our Store Locator. You'll be able to refine your search using your browser's location features or enter an address.

All Valentino perfumes, ancillaries and accessories are initially inspired by the creator himself. He provides the creative impulse, then follows up on each project, giving each creation his easily recognizable style and absolute desire for perfection.

They all contain a concentrate of perfume, with alcohol and water. The different terms correspond to the quantity of perfume in the concentrate as a percentage, as follows: 16% to 25% for "Parfum"; 11 to 15% for an "Eau de Parfum"; 6% to 10% for an "Eau de Toilette"; and 3% to 4% for an "Eau de Cologne".

Valentino Cologne is a universal fragrance that can be used by both men and women. It is inspired from the original colognes dating to the 14th century, which were known for their miraculous virtues.

The raw materials used in the composition of Valentino Cologne play an essential role in the olfactory durability of this creation. Its concentration (10 degrees as opposed to the traditional 5 degrees in a classic Eau de Cologne) also adds to its exceptional presence. The result is a persistent accord, a harmonious balance between freshness and energy, as well as a sensation of cleanliness and sensuality.

The information you supply is strictly confidential. It will only be used internally by Valentino Beauty for deliveries or customer service. Your credit card details are SSL-encrypted and will never be stored online or accessed without your permission.

Almost all Valentino Beauty products are available for purchase on valentino-beauty.us. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily. Our Store Locator allows you to find one of our authorized retailers.

You need an account to create a wish list. To add any product(s) to your wish list, just click the "Add to wish list" icon in the relevant product page You will be brought to your wish list, where the item will be added. You can choose to configure a public or private wish list. You may share the list by e-mail with family and friends, or you can choose to keep it to yourself in your account.

You can subscribe to the Valentino Beauty newsletter either by clicking on the "newsletter" link at the top of a website page or by entering your email address in the field in the newsletter zone at the bottom of our web pages. You can also subscribe while creating an account.

You may choose whether or not you would like to receive emails from us. You may change your preferences with respect to email at any time by clicking the "unsubscribe" link at the bottom of every email you receive from us or by updating your personal data in the My Account section.

The manufacturing of our perfumes is controlled by the quality criteria of the Haute Parfumerie Française. These are extremely strict controls of the raw materials, the fragrance itself, and the packaging.

You can send us your comments by contacting Valentino Beauty Consumer Relations via email at [email protected].

Please check our Privacy Policy.

 

Shade Finder Information Notice

Valentino Beauty, part of the Luxe Division of L’Oreal USA, Inc., has instituted the following Information Notice related to any personal information that Valentino Beauty may obtain, possess, use, process, transfer, or store about you (“You”) as a result of Your use of Shade Finder. For further information about Valentino Beauty ’s privacy practices as they relate to this other personal information Valentino Beauty collects about You when You use our website or other Valentino Beauty services, please review Valentino Beauty’s PRIVACY POLICY.

Purpose

The purpose of the collection, storage, processing, and use of personal information for Shade Finder is to provide You with a meaningful, efficient way to evaluate products for potential purchase and use. When You use Valentino Beauty’s Shade Finder, Valentino Beauty collects and processes certain data, see “How It Works,” infra, in order to deliver a better beauty experience to You. Valentino Beauty may use information about You to communicate with You about Valentino Beauty ’s beauty products and services; answer questions; create better experiences; provide tailored advertising, content, services, recommendations, and communications; fulfill product purchases and process payments; analyze use of Valentino Beauty’s products and services, without any associated personal identification information of users, so as to improve effectiveness of Valentino Beauty’s Site, customer service, and offerings, including improvement of the virtual Shade Finder tool and underlying algorithm; conduct research, including high-level analytics without associated personal identification information; to comply with applicable laws or legal obligations; and TO ENFORCE THE TERMS OF USE, which additionally govern and apply to Your use of Shade Finder.

How It Works

In order to use Shade Finder You must upload a video selfie of Yourself. Your video selfie will be transmitted from your device to a central cloud-based hub, where it is broken down into frames. Valentino Beauty will use an algorithm to analyze the video selfie to detect face landmarks to localize the region around key facial features (i.e., outline of eyes, lower part of nose, outline of lips, etc.). This information is used to center, zoom, crop, and remove unnecessary features from the image(s) (such as eyes, nose, and mouth).]

Valentino Beauty will use an additional algorithm to analyze the frames to calculate an estimate of Your skin tone. By analyzing multiple frames from the video You uploaded, the algorithm will take an average of the values and match it to a model. This information is used to provide you with recommendations. You will then be provided with Your results and suggested product(s).

Your Consent For Collection and Use of Your Personal Information

When You use Shade Finder, you specifically consent that:
 

• Valentino Beauty is collecting, capturing, possessing, storing, or obtaining the picture You provide, and data obtained or created from Your picture (including the automated recognition of various facial landmarks), that might qualify as biometric data, biometric information, or a biometric identifier under various laws.
• Valentino Beauty may share, disclose, or disseminate information about You with any other affiliated company or brand as well as its service providers.


• When you consent to “EMAIL MY RESULTS”, You also agree to the storage or retention of personal information about you, including information derived from Your Image. Specifically, you consent that:



 
• Valentino Beauty will store personal information about You as described in our Privacy Policy, which will be retained subject to limitations in our PRIVACY POLICY.]


• YOU UNDERSTAND THAT YOUR CONSENT TO THIS INFORMATION NOTICE IS A PREREQUISITE TO USE OF SHADE FINDER.
  
  Valentino Beauty’s Shade Finder Information Notice coexists with, supplements, and does not supplant, obviate, replace, or otherwise supersede or suspend any other policy applicable to Your use of Valentino Beauty ’s website and Shade Finder, including the TERMS OF USE and PRIVACY POLICY.
  
  Valentino Beauty’s Shade Finder Information Notice is subject to periodic updating, including to the extent that Valentino Beauty begins collecting personal information for any other purposes not specified herein. Valentino Beauty reserves the right to amend this policy at any time, which amendments will further apply to Your use of Shade Finder after their enactment.
  
  Data Retention
  
  Valentino Beauty only briefly stores your selfie. Once the information is returned to You, Your selfie is deleted from the central cloud-based hub (generally within a matter of seconds of completion of the analysis).
  
  The coordinates of facial landmarks, the results from analysis used to calculate Your skin tone, and all recommendations provided to You are stored in the central cloud hub to help Valentino Beauty and its Affiliates improve its Products and its users’ experiences. This data will be stored only as long as needed for Valentino Beauty and its Affiliate’s business purposes and, in any event, no longer than 3 years after our last interaction with You.
  
  Email My Results; Email Marketing
  
  If You voluntarily provide Valentino Beauty with Your name and contact information to receive Your results, or You sign up to receive promotional messages from Valentino Beauty, the identified skin tone/undertone and product recommendations are stored within Your profile at Valentino Beauty. To sign-up, you will need to provide Your name and email information (hereinafter, ‘contact information’) to Valentino Beauty. If you provide Valentino Beauty with Your name and contact information, the identified skin tone and product recommendations provided to You will be retained by Valentino Beauty in accordance with Valentino Beauty’s record retention and privacy policies and in accordance with applicable law. For residents of Illinois, we will only store information derived from the analysis of Your selfie (i.e., Your skin results) as long as needed by Valentino Beauty and in any event no longer than 3 years from the date of our last interaction with You.
  
  Right of Deletion
  
  Depending on your location, You may have the right under the law of your state of residence to request deletion of, data about you at any time. In order to so indicate, You shall submit the request using the methods outlined in Valentino Beauty’s PRIVACY POLICY.
  
  If You request deletion of data about you, You understand and acknowledge that Valentino Beauty will keep a log of Your doing so, which log will include information such as Your name, date of request, manner of request, and date of fulfillment:
  
  PLEASE NOTE that should You request deletion of data about You at a time when Valentino Beauty is compelled by law or order of court of competent jurisdiction to maintain such data, Valentino Beauty will not immediately comply with Your deletion request.
  
  Data Storage
  
  Valentino Beauty uses a reasonable standard of care to store, transmit, and protect from disclosure any data used in Shade Finder consistent with the sensitivity of the data. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.
  
  Disclosure
  
  Valentino Beauty may share, disclose, or disseminate personal information with any other affiliated company or brand. Valentino Beauty will also disclose personal information to Valentino Beauty ’s service providers who help Valentino Beauty provide You with services. Valentino Beauty may also disclose personal information in connection with a business transfer; to comply with federal or state law, local law, municipal ordinance, or court order, including in connection with a validly issued warrant or subpoena; or to otherwise protect the rights, property, safety, or security of third parties, visitors to our Sites or Services, or the public.

   

If you still can’t find the answer to your question, you can email us for assistance at [email protected]. All messages are read by live operators.

Signing up is fast and easy. Simply click the register link in the Sign In/Register area, at the top right of the website, enter your personal details and click "Create an account". Click here to create an account.

Register at My Account for access to the following benefits:

• Offers: exclusive samples, private sales, products and promotions.
• Ease of use: save your personal information, and access your order history, recently viewed products to speed the re-order process.
• Favorites: save a wish list of your favorite products for easy access.
• To register, click "Sign In/Register" on the top right of our website.

You will also be given the option to register when placing an order.

All of the information you supply is strictly confidential. It will only be used by Valentino Beauty to make a delivery or to improve our service to you. It will never be shared or sold.

You can place an order without creating an account. Our registered users can track orders, review their order history and make orders without having to re-enter their details. This saves time every time you place an order.

You can request a new password at the "Sign In" section of the website. Click on the "forgotten password" link, enter your email address and confirm your request. Your new password will be emailed to you. Click here if you forgot your password.

You can change your password within the "My Account" area in "My Profile". Just click on "Change my password", enter your current password and your new one, and click on "Save changes".

You can change your personal data within the "My Account" area in the "My profile" section. Click here to update your profile.