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SHIPPING AND RETURNS

We are currently offering complimentary ground shipping on all orders $100+.

SHIPPING METHODS AND RATES

*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. Valentino Beauty does not guarantee order delivery dates and is not responsible for carrier processing delays. All Valentino Beauty orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Our shipping carrier does not deliver on Saturday or Sunday nor do they delivery to Post Office boxes.

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (See complete Restricted Products List).

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (See complete Restricted Products List). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Standard via UPS Ground (3 - 5 Business Days): $8 ($0 on orders $100+)

• Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
• Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.

RETURNS & EXCHANGES

Your ultimate satisfaction with Valentino Beauty is our goal. Therefore, we gladly accept a return of any item purchased at valentino-beauty.us upon receiving it within 60 days of the purchase date—no questions asked. Simply click here to initiate a return and generate a label. We apologize but return shipping fees are not refundable. Generating a prepaid label incurs an $8 fee, which will be deducted from your return total. Please be sure to enclose a copy of your invoice, and the reason for your return.

Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method and you will be notified by email.

If you purchased your Valentino product with your Shoprunner membership, please go directly to your Shoprunner account to initiate a free return. Click here for more details on Shoprunner returns.

If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.

Please send all returns to the attention of:

Valentino Returns
1620 Stateline Road
Southaven, Mississippi 38671

Please note: Only items purchased at valentino-beauty.us may be accepted for return. If you have a concern with an item purchased in a store, Contact Us.

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