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Shipping and Returns

Due to new safety procedures, shipping of orders may be delayed. Please enjoy complimentary shipping on qualifying orders $100+. The health and safety of our customers and employees is important to us. We have implemented safety measures to protect against COVID-19, as a result, your order may experience shipping delays as we work cautiously to prepare your order.

Valentino Beauty currently ships to all 50 states and PO boxes (restrictions apply). Shipping to PO boxes is only available via Fedex SmartPost (Economy shipping). Some shipping options are not available to addresses in Alaska and Hawaii, and you may experience longer delivery times to these states.

We do not ship internationally. We do not ship to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), but we accept billing addresses from these territories.

Shipping fees are not applicable toward rewards or promotions.

Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).

Most orders are processed and shipped within 1 - 2 business days, depending on product availability. However, please allow for extended order processing time during peak periods, such as major holidays. Orders placed during these times will ship within the following business days.

Orders can be shipped to one address only. If you would like to have products delivered to multiple addresses, please place separate orders for each address.

We do not ship to freight forwarders or distribution warehouses outside of the United States. If your Ship To address is found to be a freight forwarder, business address service, or virtual office, your order will placed on hold and cancelled.

To ensure that we have accurate shipping information, and get your order to you promptly, we use a system that verifies your address using your ZIP code. This information must be included.

Once your order is ready to ship, you will receive a Shipment Confirmation email that contains a tracking number. Please refer to that tracking number for the most up-to-date information on the status of your order once it has shipped.

valentino-beauty.us offers the following shipping options:


Standard via UPS Ground (3 - 5 Business Days): $7 ($0 on orders $100+)

• Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
• Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.

Express via UPS 3 Day (3 Business Days; Order by 12:30pm EST): $13

• Orders shipped with Express via UPS 3 Day are typically delivered by the end of the third business day after they are shipped.
• Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

Express via UPS 2nd Day (2 Business Days; Order by 12:30pm EST): $18

• Orders shipped with Express via UPS 2nd Day are typically delivered by the end of the second business day after they are shipped.
• Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

Overnight via UPS Overnight (1 Business Day; Order by 12:30pm EST): $23

• Orders shipped with Overnight via UPS Overnight are typically delivered by 3pm (local time) the next business day after they are shipped.
• Shipments to some remote addresses are typically delivered by 4:30pm (local time) the next business day after they are shipped.
• Overnight via UPS Overnight is available for shipments to addresses within the 48 contiguous states, and to some addresses in Alaska and Hawaii.
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

FedEx SmartPost (4 - 8 Business Days): $7

• Orders destined for P.O. boxes must ship with this option.
• Orders destined for Alaska and Hawaii may require additional business days.

RETURNS & EXCHANGES

Your ultimate satisfaction with Valentino Beauty is our goal. Therefore, we gladly accept a return of any item purchased at valentino-beauty.us.com upon receiving it within 60 days of the purchase date. Please be sure to enclose a copy of your invoice, and the reason for your return. Products sold via valentino-beauty.us.com may not be returned to other store locations. Valentino Beauty products purchased in all other locations may not be returned to the Valentino Beauty eCommerce website.

Customers who purchase products from the Valentino Beauty website may return them by mail. To ensure a prompt and secure delivery, we recommend sending your return via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post and keeping a copy of your return tracking number. We apologize, but return shipping fees are not refundable at this time.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you purchase Valentino Beauty products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Valentino Beauty products, please do not hesitate to call us at 1-877-813-0432 it would be our pleasure to assist you.

Please send all returns to the attention of:

Valentino
1620 Stateline Rd E
Southaven, MS 38671

Did not find your question?

To contact a customer service representative, email us at valentino@ccc.lorealusa.com

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